Support

We're a small team and we read every message. Most questions are answered below. If not, reach out and we'll help.

Which AirPods work?

Live posture cueing needs AirPods with head-motion sensors: AirPods Pro, AirPods (3rd or 4th generation), and AirPods Max. On a physical device without compatible motion sensors, AlignCue reports the limitation and does not fabricate posture, scores, or audio cues.

It says "Looking for AirPods…"

Put your AirPods in your ears (not the case), make sure they're connected to this iPhone, and give it a couple of seconds. Granting Motion & Fitness access (iOS Settings → AlignCue) is required for head-motion to work.

Does it work in the background?

Yes. AlignCue keeps cueing while you use other apps or your screen is locked. Like any app, it stops if you force-quit it from the app switcher.

Managing your subscription

Subscriptions are billed by Apple. Manage or cancel anytime in iOS Settings → your name → Subscriptions, or tap "Manage subscription" in AlignCue → Settings. Use "Restore Purchases" if you've reinstalled.

Privacy

Your posture and motion data never leaves your device. Read the full Privacy Policy.