Support

We're a small team and we read every message. Most questions are answered below. if not, reach out and we'll help.

Which AirPods work?

Live cues need compatible AirPods that make headphone orientation available through Apple's Core Motion framework. Compatibility can vary by model and software version. Without compatible AirPods, you can explore every feature in Full Demo from the welcome screen or Settings.

It says "Looking for AirPods..."

Put your AirPods in your ears (not the case), make sure they're connected to this iPhone, and give it a couple of seconds. Granting Motion & Fitness access in iOS Settings, AlignCue, is required for orientation comparisons to work.

Does it work in the background?

Yes. During an active focus session, AlignCue can keep cueing while you use other apps or your screen is locked. Like any app, it stops if you force-quit it from the app switcher.

Managing your subscription

Subscriptions are billed by Apple. Manage or cancel anytime in iOS Settings, your name, Subscriptions, or tap "Manage subscription" in AlignCue Settings. Use "Restore Purchases" if you've reinstalled.

Privacy

Headphone orientation comparisons and focus-session history stay on your device. AlignCue does not measure posture, spinal alignment, pain, or any health condition. Read the full Privacy Policy.